The Challenge
The logistics company's dispatch and admin teams were manually capturing delivery confirmations, reconciling driver paperwork, and updating clients on delivery status by phone and email — a slow, resource-heavy process prone to delays and human error, especially during peak periods.
The Approach
Our team implemented a business process automation workflow that:
- Automatically captured and reconciled proof-of-delivery data
- Triggered automated client status-update notifications
- Flagged exceptions (late, damaged, or failed deliveries) for review instead of requiring manual checking of every delivery
- Fed a live Power BI dashboard tracking on-time delivery rate, fleet utilisation and driver performance
The Results
- 75% reduction in manual administrative work across the dispatch team
- Faster, automatic client communication on delivery status
- Dispatch staff redeployed to exception-handling and customer service instead of routine data capture
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